1. Acceptance of Terms
These Terms of Service ("Terms") form a binding agreement between you and Mechanistar Automotives ("Mechanistar", "we", "us"). By downloading the Mechanistar app, creating an account, or using the website mechanistar.com, you agree to be bound by these Terms.
These Terms apply to all user categories:
Customers Vehicle owners booking services or buying parts.
Mechanics Verified mechanic partners.
Sellers Spare-parts retailers and distributors.
Delivery Independent delivery partners.
2. Eligibility
- You must be at least 18 years of age and legally capable of entering into a binding contract under Indian law.
- Mechanics, sellers, and delivery partners must successfully complete KYC verification before going live on the platform.
- Delivery partners must hold a valid Indian driving license, vehicle insurance, and Registration Certificate (RC) for their two-wheeler.
- Mechanistar reserves the right to refuse, suspend, or terminate any account at its sole discretion.
3. Account Registration
Customers
Sign up using your mobile number and OTP. You are responsible for the accuracy of your vehicle, address, and payment information.
Mechanics
Complete mobile OTP login, submit work details, specialization, KYC selfie, and required documents. You will go live only after Mechanistar approves your KYC.
Sellers
Complete mobile OTP login, business setup, and upload required documents (GST, PAN, Aadhaar, business address proof). Listings go live only after document verification.
Delivery Partners
Complete mobile OTP login, submit vehicle details, and upload mandatory KYC (DL, RC, Insurance, Aadhaar, PAN). Accounts are activated post-verification.
You are responsible for safeguarding your account credentials. Any activity on your account is your responsibility.
4. Services Offered
- Doorstep mechanic services in Ahmedabad and expanding cities — repairs, maintenance, breakdowns, SOS.
- Auto Store — listing and delivery of genuine OEM/OES spare parts & accessories across India through verified sellers, with a target delivery time of 90 minutes in serviceable areas.
- Partner program for verified mechanics, sellers, and independent delivery riders to earn through the platform.
Mechanistar acts as a technology platform that connects customers with independent mechanics, sellers, and delivery partners. Mechanistar does not employ mechanics or delivery riders, nor does it stock seller inventory.
5. Bookings & Orders
Customers
- You may book instant or scheduled services. Estimated price is shown before confirmation.
- Final cost may vary if additional work is required, with your prior approval.
- An OTP must be shared with the mechanic or delivery partner at the time of service/delivery.
- 90-Minute Delivery: We target delivery of Auto Store orders within 90 minutes of order confirmation in serviceable areas. This is a best-effort service standard, not a guaranteed delivery time, and may vary due to external factors.
Mechanics
- Accepting a booking obligates you to reach the customer location and complete the service professionally.
- You must collect the customer's start-OTP before beginning work.
- Repeated cancellations or no-shows may result in suspension.
Sellers
- Listings must show accurate product information, compatibility, and condition.
- Orders must be packed and handed over to delivery partners within the agreed time window to support the 90-minute SLA.
- Counterfeit or substandard products are strictly prohibited.
Delivery Partners
- Accepting a delivery request obligates you to pick up the item from the seller and deliver it safely to the customer, aiming for the 90-minute target.
- Packages must not be opened or tampered with under any circumstances.
- You must collect the required OTP or customer signature at the time of delivery.
6. Payments, Fees & Earnings
- Customer payments are processed securely via Razorpay (UPI, cards, net banking) or as cash-on-service/delivery where enabled.
- Seller commission: Mechanistar charges a flat platform fee of 5% on each completed sale. Sellers receive 95% of the sale price.
- Delivery Partner earnings: Calculated per completed trip (including base pay, distance pay, and incentives) and settled weekly to the registered bank account. Cash collected for COD orders must be remitted to Mechanistar as per platform guidelines.
- Payouts to mechanic and seller bank accounts are processed on a designated cycle, subject to compliance with these Terms.
- All amounts are in Indian Rupees (INR).
7. User Responsibilities
Customers
- Provide accurate vehicle and location details.
- Be present at the service location to provide the OTP.
- Treat all partners with respect.
Mechanics
- Carry valid identification and tools while serving customers.
- Maintain professional conduct and do not solicit off-platform payments.
Sellers
- Maintain accurate inventory and dispatch on time.
- Handle returns and warranty claims as per policy.
Delivery Partners
- Ride safely, comply with all local traffic laws, and wear a helmet.
- Do not engage in rash driving to meet delivery targets.
- Ensure timely and honest deposit of any Cash-on-Delivery (COD) collected.
8. Prohibited Activities
You agree NOT to:
- Use the Platform for any unlawful purpose.
- Misrepresent identity, credentials, or business information.
- Solicit customers/mechanics/sellers off-platform.
- List counterfeit, recalled, or hazardous products.
- Reverse-engineer, hack, or disrupt the Platform.
- Harass, threaten, or defraud other users.
9. Intellectual Property
The Mechanistar name, logo, app, website, and all original content are the exclusive intellectual property of Mechanistar Automotives. You may not reproduce, distribute, or create derivative works without prior written consent.
10. Disclaimers & Limitation of Liability
Mechanistar is a technology platform. While we verify our partners through KYC and ratings, we are not liable for the acts, omissions, or quality of work performed by independent mechanics or products supplied by independent sellers.
The Platform is provided on an "as-is" and "as-available" basis. Delivery timelines are best-effort estimates. To the maximum extent permitted by law, Mechanistar's total liability for any claim arising from your use of the Platform is limited to the amount actually paid by you in the 6 months preceding the claim.
11. Termination
You may delete your account at any time through the app. Mechanistar may suspend or terminate your account for breach of these Terms, fraud, repeated cancellations, low ratings, or any conduct harmful to the Platform or its users.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.
Parties shall first attempt to resolve disputes amicably by writing to support@mechanistar.com within 30 days of the cause arising.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified through the app or by email. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
14. Contact Us
For any questions about these Terms:
- Email: support@mechanistar.com
- Phone / WhatsApp: +91 92270 94989
- Address: Shop No. 4, Auto Market, SG Highway, Ahmedabad – 380054, Gujarat, India