1. Introduction
This Privacy Policy describes how Mechanistar Automotives ("Mechanistar", "we", "us", or "our") collects, uses, discloses, and protects personal information of users of the Mechanistar mobile applications, the website mechanistar.com, and all related services (collectively, the "Platform").
This policy applies to three categories of users:
Customers Vehicle owners booking services or purchasing parts.
Mechanics Verified mechanic partners providing services.
Sellers Spare-parts retailers, distributors, and businesses listing products.
By creating an account or using the Platform, you agree to the practices described in this Policy.
2. Information We Collect
Customers
- Name, mobile number, email address, profile photo
- Vehicle details (make, model, registration number)
- Service & delivery addresses, GPS location (only with permission)
- Booking history, order history, wishlist, ratings & reviews
- Payment information processed through Razorpay (we do not store card details)
Mechanics
- Full name, mobile number, profile selfie
- KYC documents: Aadhaar, PAN, address proof, optional trade certificate
- Bank account details for payouts
- Live GPS location (while accepting/serving bookings), service area, specialisation
- Earnings, payout, and job history
Sellers
- Business name, owner name, mobile number, email
- KYC: GST certificate, PAN, Aadhaar of proprietor, address proof
- Business bank account, product catalogue, inventory, pricing
- Order, settlement, and dispatch history
All Users
- Device information (model, OS, app version, unique device identifier)
- App usage, crash logs, in-app actions, IP address
- Cookies and similar tracking technologies on the website
3. How We Use Your Information
- Create and manage your account, KYC verification, and partner onboarding
- Match customers with the nearest verified mechanics and process bookings
- List seller products, route orders, generate invoices, and settle payouts
- Process payments securely via Razorpay and other licensed gateways
- Send transactional SMS, WhatsApp, push, and email notifications about bookings, orders, OTPs, and payouts
- Provide customer/partner support and resolve disputes
- Detect fraud, abuse, and violations of our Terms of Service
- Improve features, debug issues, and analyse usage trends
- Comply with applicable Indian laws and lawful government requests
4. Sharing of Information
We share limited information only as necessary to operate the Platform:
- Between users for service delivery — A customer's first name, phone, and service location are shared with the assigned mechanic. A seller receives the customer's delivery address and contact details for dispatch. Mechanic name, photo, and contact are shared with the booking customer.
- Service providers — Firebase (Google) for backend and analytics, Razorpay for payments, SMS/WhatsApp providers for notifications, delivery partners for parts shipping.
- Legal & compliance — When required by Indian law, court order, or to protect the rights and safety of users and the public.
- Business transfers — In the event of a merger, acquisition, or sale of assets, with prior notice to users.
We never sell your personal data to third-party advertisers.
5. Data Security
We use industry-standard safeguards including HTTPS/TLS encryption, role-based access controls, Firebase security rules, and PCI-DSS compliant payment gateways. KYC documents are stored in Firebase Storage with restricted access. Despite all precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as your account is active, and afterwards only as required to comply with legal, accounting, tax, or dispute-resolution obligations. KYC records of mechanic and seller partners are retained for a minimum of 5 years as required under Indian regulations.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate information through the app
- Request deletion of your account and personal data (subject to legal retention)
- Withdraw consent for non-essential communications and location tracking
- Lodge a complaint with the Data Protection Board of India
To exercise any of these rights, write to us at support@mechanistar.com.
8. Cookies & Tracking
The Mechanistar website uses essential cookies to keep you signed in, remember preferences, and gather anonymous usage analytics. You can disable cookies through your browser settings, but some features may not work properly.
9. Children's Privacy
Mechanistar is intended for users aged 18 years and above. We do not knowingly collect data from minors. If you believe a minor has provided us with information, please contact us so we can remove it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by email. The "Last updated" date at the top reflects the latest revision.
11. Contact Us
Questions or grievances about this Privacy Policy? Reach out to our Grievance Officer:
- Email: support@mechanistar.com
- Phone / WhatsApp: +91 92270 94989
- Address: Shop No. 4, Auto Market, SG Highway, Ahmedabad – 380054, Gujarat, India