1. Overview
This Refund & Cancellation Policy describes how Mechanistar Automotives handles refunds, cancellations, returns, and settlement reversals across our platform. It applies to all three categories of users:
Customers Vehicle owners booking services or buying parts.
Mechanics Verified mechanic partners providing services.
Sellers Spare-parts retailers and distributors.
Our goal is to be fair, fast, and transparent. If something genuinely goes wrong, we will make it right.
2. Service Cancellations Customers
Doorstep Mechanic Service
- Before mechanic accepts the booking: Free cancellation. 100% refund within 5–7 working days.
- After mechanic accepts but before arrival: Free cancellation. 100% refund.
- After mechanic has arrived at your location: A visit charge of up to ₹150 may be deducted (to compensate the mechanic for time/fuel). Remaining amount is refunded.
- After service has started: Cancellation is not possible. You will be charged for the work already performed and any parts already used.
Emergency / SOS Bookings
- SOS bookings cancelled within 2 minutes of placing: 100% refund.
- After 2 minutes (mechanic dispatched): a visit charge may apply.
3. Auto Parts Orders Customers
Cancellation Before Dispatch
- You can cancel an order any time before the seller dispatches it. Full refund will be initiated within 24 hours.
Returns & Refunds After Delivery
You may raise a return request within 7 days of delivery if:
- The product is damaged, defective, or not as described
- The wrong product was delivered
- The part is incompatible with the vehicle for which it was ordered (when ordered with verified vehicle details)
- The product is missing accessories or parts shown in the listing
To raise a return:
- Open the order in the Mechanistar app → tap "Return / Replace"
- Upload clear photos of the product, packaging, and invoice
- Our support team will respond within 24–48 hours
Non-Returnable Items
- Items installed or used (except defective items)
- Consumables — engine oil, lubricants, coolants, brake fluid, batteries (once opened/installed)
- Custom-fit or special-order parts
- Products without original packaging, invoice, or warranty card
- Items damaged due to misuse, accidents, or improper installation
4. Refund Timelines
- UPI / Net Banking: 3–5 working days
- Credit / Debit Card: 5–7 working days
- Wallets (Paytm, PhonePe etc): 1–3 working days
- Cash-on-Service: Refunded to your linked bank account / UPI within 5–7 working days after approval
Refunds are issued to the original payment method. The actual credit time depends on your bank.
5. Mechanic Payout Reversals Mechanics
- If a customer cancels before you arrive: no payout applies.
- If a customer cancels after you arrive but before work starts: a visit-charge payout is credited to your wallet at the next settlement.
- If a service is completed but later disputed by the customer with valid reason (poor workmanship, damage, etc.), Mechanistar may temporarily hold the relevant payout pending investigation. You will be informed in writing.
- Final payout reversals only happen after written communication and a fair opportunity for you to respond.
6. Seller Settlement Reversals Sellers
- When a customer return is approved, the corresponding settlement amount is reversed from your next payout cycle.
- If you have already received the settlement, the reversed amount is adjusted from upcoming settlements or recovered as per the seller agreement.
- You are responsible for accepting return shipments at your registered business address.
- Disputes about whether a return is valid will be reviewed by Mechanistar support. Repeated quality issues may attract penalties or account suspension.
7. How to Request a Refund
- Open the Mechanistar app → go to My Bookings or My Orders.
- Select the relevant booking/order.
- Tap "Cancel", "Return / Replace", or "Raise an Issue".
- Choose a reason and upload supporting photos if relevant.
- Our team will review and respond within 24–48 hours.
You may also email support@mechanistar.com or WhatsApp +91 92270 94989 with your booking/order ID.
8. Disputes
If you are not satisfied with the resolution provided by our support team, you can escalate to our Grievance Officer at support@mechanistar.com. Final disputes are subject to the exclusive jurisdiction of courts at Ahmedabad, Gujarat.
9. Changes to this Policy
Mechanistar may update this Refund & Cancellation Policy from time to time. Material changes will be communicated via the app or email. The "Last updated" date at the top reflects the latest revision.
10. Contact Us
For any refund or cancellation issue:
- Email: support@mechanistar.com
- Phone / WhatsApp: +91 92270 94989
- Address: Shop No. 4, Auto Market, SG Highway, Ahmedabad – 380054, Gujarat, India