1. Introduction
This Privacy Policy describes how Mechanistar Automotives ("Mechanistar", "we", "us", or "our") collects, uses, discloses, and protects personal information of users of the Mechanistar mobile applications, the website mechanistar.com, and all related services (collectively, the "Platform").
This policy applies to all categories of users:
Customers Vehicle owners booking services or purchasing parts.
Mechanics Verified mechanic partners providing services.
Sellers Spare-parts retailers, distributors, and businesses listing products.
Delivery Independent delivery partners executing 90-minute fulfillment.
By creating an account or using the Platform, you agree to the practices described in this Policy.
2. Information We Collect
Customers
- Name, mobile number, email address, profile photo
- Vehicle details (make, model, registration number)
- Service & delivery addresses, precise GPS location (only while using the app to accurately pinpoint breakdown or service locations)
- Booking history, order history, wishlist, ratings & reviews
- Payment information processed through Razorpay (we do not store card details)
Mechanics & Delivery Partners
- Full name, mobile number, profile selfie, banking details for payouts.
- KYC documents: Aadhaar, PAN, Driving License, RC, Insurance (as applicable).
- Background Location Data: To provide our core services (doorstep repairs and 90-minute parts delivery), the Mechanistar Partner App collects location data to enable real-time tracking for customers and optimized order routing. This location data is collected in the background even when the app is closed or not in use, BUT ONLY when the partner has actively toggled their status to "Online" or "On Duty". Once the partner toggles their status to "Offline", background location tracking stops immediately.
Sellers
- Business name, owner name, mobile number, email
- KYC: GST certificate, PAN, Aadhaar of proprietor, address proof
- Business bank account, product catalogue, inventory, pricing
- Order, settlement, and dispatch history
All Users
- Device information (model, OS, app version, unique device identifier)
- App usage, crash logs, in-app actions, IP address
- Cookies and similar tracking technologies on the website
3. Device Permissions Explained
To provide a seamless experience, the Mechanistar Apps may request the following device permissions:
- Location (Foreground & Background): Used to track mechanic/delivery partner ETA, ensure accurate service locations for customers, and optimize dispatching. Background location is strictly limited to partners who are "On Duty".
- Camera & Photo Library: Required to upload KYC documents, profile selfies, and to capture/upload photographic evidence of completed jobs or damaged products for returns/refunds.
- Push Notifications: To alert users about booking status changes, OTPs, and new order assignments.
4. How We Use Your Information
- Create and manage your account, KYC verification, and partner onboarding
- Match customers with the nearest verified mechanics and process bookings
- Provide real-time order tracking for the 90-minute Auto Store delivery service and live mechanic arrival tracking
- List seller products, route orders to the nearest delivery partners, generate invoices, and settle payouts
- Process payments securely via Razorpay and other licensed gateways
- Send transactional SMS, WhatsApp, push, and email notifications about bookings, orders, OTPs, and payouts
- Provide customer/partner support and resolve disputes
- Detect fraud, abuse, and violations of our Terms of Service
- Comply with applicable Indian laws and lawful government requests
5. Sharing of Information
We share limited information only as necessary to operate the Platform:
- Between users for service delivery: A customer's first name, phone, and service location are shared with the assigned mechanic. A seller receives the customer's delivery address for dispatch. Mechanic and Delivery partner's name, photo, and live location are shared with the customer to facilitate trust and real-time tracking.
- Service providers: Firebase (Google) for backend database, Razorpay for payments, and communication providers for OTPs.
- Legal & compliance: When required by Indian law or court order.
We do not sell, rent, or trade your personal data to third-party advertisers under any circumstances.
6. Data Security & Retention
We use industry-standard safeguards including HTTPS/TLS encryption and Firebase secure architecture. We retain personal information for as long as your account is active. KYC records of all partners are retained for a minimum of 5 years as required under Indian regulations.
7. Your Rights & Account Deletion
You maintain full control over your data. You have the right to access, correct, or delete your personal information.
How to request Account & Data Deletion:
- In-App: Open the Mechanistar App, navigate to Profile > Settings > Account > Delete Account.
- Via Web/Email: If you no longer have the app installed, you can request account deletion by emailing us at support@mechanistar.com from your registered email address with the subject line "Account Deletion Request". Please include your registered mobile number in the body of the email.
Upon receiving a deletion request, your profile, saved addresses, and active session data will be permanently deleted within 30 days. Note that we may retain certain transactional data (invoices, payout ledgers) as strictly required by tax and legal compliance laws in India.
8. Cookies & Tracking
The Mechanistar website uses essential cookies to keep you signed in, remember preferences, and gather anonymous usage analytics. You can disable cookies through your browser settings, but some features may not work properly.
9. Children's Privacy
Mechanistar is intended for users aged 18 years and above. We do not knowingly collect data from minors. If you believe a minor has provided us with information, please contact us so we can remove it.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our app features. Material changes will be communicated through the app or by email.
11. Contact Us
Questions or grievances about this Privacy Policy? Reach out to our Grievance Officer:
- Email: support@mechanistar.com
- Phone / WhatsApp: +91 92270 94989
- Address: Shop No. 4, Auto Market, SG Highway, Ahmedabad – 380054, Gujarat, India